Frequently Asked Questions:-

NO

Questions

Answers

1

Q. How much can I order per month?

You can order with an Unlimited Amount

2

Q. How much do I have to pay for delivery?

Below RM99 you will need to pay regular online fee delivery (based on the weight and size of the parcel)

3

Q. Do I get free delivery for a certain purchase amount?

Purchases of RM99 and above are entitled to free deliveries

4

Q. Can my friends and family order too?

No. Only those with MDLZ email IDs can place orders on the parcel

5

Q. The pricing looks the same as what I can buy in the supermarket, shouldn’t it be better given I’m an employee?

The supermarket pricing is only available during a certain time of the year. As employees, you are given the opportunity to have access to the promotions all year long.

6

Q. Can I get it delivered to work or an address that is not my home?

Yes

7

Q. Can I still access extra special deals?

Yes, you may as long as you have not exceeded the maximum purchase amount within the same month

8

Q. Can I get a refund if my goods are damaged in transit?

Yes, if anything happened to your items during the transit(chocolate melted, crushed biscuits ) you can contact the hotline.

9

Q. Can I cancel my order once I place it?

Once you placed your order it not possible to cancel it

10

Q. Is there customer service personnel available for me to contact?

Yes, you can contact our distributor IEG +6012-4177741 or admin@iecgroups.com

11

Q. Can I order cheese from the MY Portal?

No cheese is not available online due to cold chain constraint

12

Q. Is express delivery service available?

There is no express delivery service available. The normal timing to receive your order in around 48 hours