Frequently Asked Questions:-
NO |
Questions |
Answers |
1 |
Q. How much can I order per month? |
You can order with an Unlimited Amount |
2 |
Q: How much do I have to pay for delivery? |
Below RM49.99 you will need to pay regular online fee delivery (based on the weight and size of the parcel) |
3 |
Q. How do I get RM5 Discount for Shipping? |
Purchase between RM50 – RM99.99 will get RM5 Discount ! |
4 |
Q. Do I get free delivery for a certain purchase amount? |
Purchases of RM99 and above are entitled to free deliveries |
5 |
Q. Can my friends and family order too? |
No. Only those with MDLZ email IDs can place orders on the parcel |
6 |
Q. The pricing looks the same as what I can buy in the supermarket, shouldn’t it be better given I’m an employee? |
The supermarket pricing is only available during a certain time of the year. As employees, you are given the opportunity to have access to the promotions all year long. |
7 |
Q. Can I get it delivered to work or an address that is not my home? |
Yes |
8 |
Q. Can I still access extra special deals? |
Yes, you may as long as you have not exceeded the maximum purchase amount within the same month |
9 |
Q. Can I get a refund if my goods are damaged in transit? |
Yes, if anything happened to your items during the transit(chocolate melted, crushed biscuits ) you can contact the hotline. |
10 |
Q. Can I cancel my order once I place it? |
Once you placed your order it not possible to cancel it |
11 |
Q. Is there customer service personnel available for me to contact? |
Yes, you can contact our distributor IEG +6013 494 9133 or [email protected] |
12 |
Q. Can I order cheese from the MY Portal? |
No cheese is not available online due to cold chain constraint |
13 |
Q. Is express delivery service available? |
There is no express delivery service available. The normal timing to receive your order in around 48 hours |